Description
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Furniture FAQs
How long does it take to deliver an item we have purchased?
Sofas and beds with your choice of fabric usually take between 6 to 8 weeks. However most furniture can be delivered within a few weeks. When you make contact we will confirm a delivery date for your furniture.
What is your return policy?
We work hard to make sure your furniture is in tip-top condition when it is delivered. However sometimes things can be damaged en-route – if this happens and your furniture is not in perfect condition please contact us straight away with photographs and a brief description of the issue. We can then will arrange to replace or pick up the item and provide a refund if desired.
Will you deliver the item to our room of choice?
Yes, no problem – our delivery team will place the furniture in your room of choice – just let us know beforehand if there are any stairs involved – you may need to measure the width of the staircase to make sure your furniture will fit.
How can we make sure the item will fit in our home?
Don’t worry we will provide you guidance on the space requirements for your furniture.
If delivery involves stairs we will ask you to measure your staircase to make sure we can get large items to your room of choice.
Can you remove old furniture?
Yes, just tell us before hand and we will remove any unwanted furniture for you.
We don't live in Spain, can you deliver the item before we arrive?
Yes of course – we are happy to liaise with your key holder to place any furniture you purchase with us – and we will send you photos once installed so you can see how lovely everything looks! Just contact us and we will take it from there.
Our entire apartment needs furnishing, can you help us?
Yes, no problem at all. Our interior design team has created a range of furniture packs, each with their own unique style.
Simply choose the furniture pack you like, let us know how many bedrooms you have and we will help you choose the colour scheme for your sofa and bed. Finally we will install all the furniture for you and provide a final clean before you arrive.
To save you time and hassle we also provide kitchen, bathroom, bedroom and terrace furniture add on packs.
If you would like your own unique interior design our experienced team will create something just for you!
Can you provide help and advice choosing furniture for my home?
Yes of course! We will help you choose furniture for your home and if needed we can also help you with your curtains, rugs, wallpaper and soft furnishings too.
If you would like us to furnish your home from top to bottom we also offer a wonderful interior design service – just let us know!